We love to receive letters like this

David writes: “Our family has owned Chrysler products for the better part of 20 years. The reason was the service department at 401 and Kennedy.  When Serpa took over I thought I’d be disappointed that many of the people we dealt with would no longer be there.”

Then he added: “I must say the new staff are excellent. That kid Ash knows a thing or two about customer service. My next car will be a Chrysler and Serpa will be where I have it serviced.” Thank you David–and Ash!