Reviews

Google+ Reviews

  • John Gillen

    I found a vehicle on Cargurus that Serpa had advertised. I read a number of reviews of the dealership and was impressed. I contacted the dealership and had a very pleasant conversation with one of their salesmen. (Fedele) Everything I asked about the vehicle he was able to answer is detail. When I visited the dealership, everything he told about the [...]

  • Patrick Grieco

    After waiting nearly 9 months for my new, custom build, work van it finally arrived! Delays were not caused by the dealership (combination of Covid and factory delays). Kenny Rodrigues was my sales rep and he kept me up to date with every development so I wasn't wondering what was going on. Kenny & Fedele also made Chrysler head office upgrade the [...]

  • Daniela Mazza

    I recently purchased a Jeep Compass 2021 from Serpa Chrysler. I dealt with Fedele Naccarato. He was extremely professional, helpful and answered all of my questions. He took the time to explain all of the features of the car to me. He made sure to let me know that if I had any questions, I could contact him at any time. My experience at Serpa Chrysler [...]

  • Dhruv Saini

    The service department has Astonishing customer service skills and especially peter was amazing to deal with every time I've been here to get my car serviced!!

  • Christopher Sgro

    I just purchased a brand new Jeep Grand Cherokee Altitude from Serpa Chrysler. I had the pleasure of dealing with Stefano and my experience was nothing short amazing! From start to finish he and his entire staff were very knowledgeable, courteous and very professional, taking the time to explain every aspect of the purchasing process. Without hesitation [...]

  • Jessenia Feijo

    I recently came to this location to get a new car & hopefully trade in my old one. I was matched up with Fedele, who previously assisted my parents in their new car purchases - which they loved! I was excited & he did not disappoint! He made the process extremely easy and really listened to what I was looking for & showed me some great options. [...]

  • Mike Ceresney

    I had a very positive experience working with Kenny Rodrigues from Serpa Chrysler. Doing our shopping during Covid wasn’t easy, but Kenny helped us throughout the process by answering all of my detailed questions via email prior to arrival. When I visited the dealership in person, the staff took protocols seriously and made my family and I feel comfortable. [...]

  • 김크리스

    Great experience, Fedele and Mitch were amazing. They helped our family find a perfect minivan. They fully understood our needs and treated us with respect. I highly recommend Serpa Chrylser. Thank you Fedele and Mitch!

  • Abdul M

    I took my 2017 Dodge Caravan to Serpa Chrysler regarding a rash rust on the hood knowing that the warranty was over, I talked to Mr. Peter he was very professional and friendly without any hesitation he took some pictures of the vehicle and he forwarded to Chrysler HQ. After two days he called me informing me that Chrysler has approved the work and [...]

  • Laurie Zuccaro

    We dealt with Stefano at Serpa and we can't praise them enough for the client care. I ended up with a beautiful Jeep Grand Cherokee and I love my vehicle. Thank you for the time you took with us, the patience you had and the care you took in making sure we chose the right vehicle.

  • Ushan Pathirana

    I was in the minivan market for a while now and Serpa was the third dealership I went to. Right from the beginning the incredibly friendly and professional Shawn Sun guided me through the entire process like a cake walk. Unlike the other dealerships I went into, I didn’t have to listen to their demands, instead Shawn made sure that my demands are [...]

  • Genarino Tomasella

    Fedele and Mitch were an absolute pleasure to deal with. Answered all my questions and got me the exact truck i was looking for. I would recommend Serpa for anyone looking for a great truck

  • Sarah Zelsman

    I purchased a used vehicle from Serpa Chrysler this fall. The staff were extremely friendly, professional, and helpful. They really streamlined the process to make it as easy as possible for us. Highly recommend!

  • Phillip Nguyen

    If I had to use one word to describe my experience at Serpa Chrysler it would have to be Incredible! I would highly recommend this dealership and especially Kenny Rodrigues. His patience and transparency truly made our car buying experience memorable. My wife specifically noted that compared to other dealers she didn’t feel pressured at all and was [...]

  • Rosa Zito

    I recently switched from a 4x4 truck to a car and Kenny helped me out came. Down from Ottawa the trade was smooth and in love with my new car thanks Kenny and Mitch

  • S Clement

    Great service and pleasant to work with. Thanks to Fedele for a respectful purchase experience.

  • Tengfei Li

    Thanks for Shawn and Mitch for made it happen for me as a new comer, I now driving the Wrangler as I always wanted.

  • Atanu Mamun

    Very helpful bunch!! 10/10 would definitely recommend.

  • LT Yoo

    I bought a used minivan from Kenny @ Serpa Chrysler by communicating via phone and email only. Very pleasant to deal with and excellent communication from Kenny. Mitch handled the transaction process and everything went well, despite the bank being very slow to move the wire transfer. The vehicle got to my driveway safely after a 200 km journey inside [...]

  • V R

    We just purchased a brand new 2021 Jeep Wrangler from Serpa Chrysler. This is our fifth purchase from Serpa. Stefano, Kenny and Mitch were all great throughout the whole process. They were open, transparent, patient and honest..which made the buying and selection process so great and effortless. They even expedited the delivery and kept the shop open [...]

  • Avery Bergman

    I just purchased a brand new 2021 Jeep Wrangler Sahara Unlimited from Serpa Chrysler Dodge Ram. We had the pleasure of dealing with Stefano Serpa who was amazing. Stefano, along with his entire team were incredibly professional and thoughtful throughout the entire process. Serpa is a professional organization unlike any others I have dealt with over [...]

  • Amanda Vigna

    Great experience, great people and great prices! Love my new Jeep! 🙂 Special thanks to Stefano, Mitch and the Serpa team!

  • Vijay Chandu

    Serpa made my car buying experience hassle free as they promised. Huge shout out to Mitch Cadesky for overseeing my entire buying process and getting me the vehicle on time. If you are in the market for new or used vehicle I would highly recommend Serpa as your first choice. Ask for Mitch if you want exceptional service. Thanks again for a wonderful [...]

  • Brent R

    I got excellent service from Kenny and mitch , i was a bit scheptical switching from a fx4 f150 to a brand new ram big horn off road. But so far the service and ride quality from the ram has exceeded my expectations, the whole interaction with the dealership was very responsive and stress free. I would definitely recommend there dealership if your looking [...]

  • Ms Paz

    Serpa Chrysler is the place to purchase a vehicle, I had the most pleasant experience! I live in Etobicoke, I heard about Serpa and how great they are. I needed a pre-owned vehicle and in a certain price range! Kenny Rodrigues kept me informed with vehicles on the lot, after a couple of different styles the right car came along! I purchased a vehicle [...]

  • Adrian Pajar

    Fedele is fantastic at helping us make our most clarified decision on buying the car that suits our needs and capabilities! Fedele probed very good questions that narrowed the confusing options and make our purchase smooth & easy. All the anxieties of buying a car were thrown out of the window as soon as Fedele established rapport with me and my [...]

  • Douglas Harris

    Purchased a new 2020 Grand Cherokee Jeep in June/20. Fedele at Serpa made the process smooth and was very pleased in the timing from the order to delivery of the vehicle, in particular given we had to work around the recent Covid problem. Highly recommend the dealership. I cannot comment on the service side and will not as I live well outside of the [...]

  • Valentin Coman

    Owning a Dodge has positively changed my customer service experience. I was greeted in a friendly manner and got all my problems resolved in a timely manner with a rental included. VIP Service all the way. I would recommend this dealership and this service center to anyone who is looking for top class service and exceptional customer service. I am looking [...]

  • Raquel Domingo

    Kenny and the staffs are more helpful and accommodating.They are true to their words that's why I didn't go any more to another dealer and got the SUV there right away!

  • Loriemhe ditchon

    We would love to give 10 star . Fedele, is one of the top of the line like a car as a sales agent

  • Steve Balogh

    The manager, Kenny was extremely helpful in helping me get the truck I wanted. The reception was friendly. Cherol, the lady that assisted me to see the truck is always there to answer questions. The owner, Stefano was exceptionally honourable by giving me a $500 discount for being in the military. The service staff was also helpful in assisting [...]

  • hasrat rohoman

    5 stars best place to get your first Jeep Wrangler. I would like to give a shoutout to Kenny/Cherly I just purchased 2018 Jeep Wrangler with them they were really helpful and very patient, and very good vibes that made me and my family feel so comfortable. Thanks again 👍🏾

  • Bruce Gliddon

    Got to give this place five stars because I just bought my new car here. A 2019 Ford Mustang at a Chrysler dealership! Works for me. I want to thank Ken and Mitch for their kind assistance in acquiring my purchase. I even got to meet Mr Serpa. Nice place you got there, sir. 🚗👍

  • Sandya Budhu

    I would like to give a huge shoutout and thank you to Mitch. I just recently purchased my 2020 Jeep Wrangler with him. He went above and beyond with the service he provided and always had my best interests at heart during the entire process. He was patient, super knowledgeable, and had a sense of humour that made me feel so comfortable. He was also [...]

  • Dee ColourWorks Painting

    I called Kenny one day last month to see what Serpa could do to help me trade on my Durango for a new vehicle while times were tough financially through the COVID-19 lockdown. I was amazed just by what he could tell me over the phone and we set up an appointment for that same Monday afternoon I called. By Thursday, he had me picking up a beautiful brand [...]

  • M B

    Great team Mitch and Kenny. If you need a Chrysler vehicle or a used car these 2 guys do a great job.

  • Michael Wright

    I emailed Kenneth(Ken) on a Saturday regarding a Grand Cherokee and a Charger I saw on Auto Trader and he responded right away with the answers I needed. A week later I came to Serpa Chrysler and Ken remembered my email and we looked at both the Jeep and Charger. I chose the Charger and we did the paperwork up. Mitch the finance manager answered my [...]

  • Nicholas Gaudet

    Mitch and the gang made my trade and purchase happen in 1 day. Thanks for all the help and advice.

  • Michael Carew

    The Team at Serpa Chrysler went above and beyond!

  • Kat L

    Purchased my first new vehicle (Jeep Wrangler) with Mitch. Great experience - Mitch was very welcoming, patient, efficient and thorough. During the whole process, I had many questions and he was always available to assist via phone and email. Stefano was also kind enough to reach out to further assist and welcome me to his dealership. I was surprised [...]

  • Kenny was my primary contact during my purchasing experience at Serpa Chrysler. He was a very friendly and easy going guy and I believe he gave us a very good deal for the car that I bought. Definitely will keep him and Serpa Chrysler in mind next time I am in the market for another vehicle.

  • Kathleen Joy Manalang

    Huge thanks to Matthew in the service department! He does way more than what is asked of him, very polite, very accommodating!

  • Kristine Ludina

    Very professional, easy going , not pushy, best deal and overall the best experience. We were dealing with Kenny and Mitch, both were straight forward, knowledgeable and delivered what was promised. Definitely would recommend

  • angela mazza

    Amazing experience. Thank you Ken and Mitch, for all your help!! We love our new Cherokee Trailhawk. Looking forward to future business with you...you have customer for life.

  • Sam McCuaig

    Got an amazing deal on a 2015 wrangler here with a trade in. Kenny and Mitch are extremely accommodating and willing to work with you. Trustworthy and reliable as they made sure all of my concerns were dealt with and everything was perfect before I drove it off. They understand a car is a big expense and care about making you feel comfortable with your [...]

  • I recently had the opportunity to visit Serpa Chrysler for service on my HellCat as my purchasing Dealer was closed due to COVID-19. I was met by Adrian Pahalan, Service Manager. Adrian, who I had met previously was very friendly and helpful as were all the staff despite the fact I did not purchase there. My service was completed quickly and overall [...]

  • Mike Sacco

    After purchase of the Jeep I received a refund of the deposit in a mere 3 days within HST as promised. Very efficient for Kenny Rodrigues

  • Life with The Leung’s

    I highly recommend Serpa Chrysler I would like to give a huge shout out to Kenny in sales and Mitch in finance, very helpful with the purchase of my jeep grand Cherokee trackhawk. they made this a great experience for me. I'd definitely purchase there again and recommend it .

  • Matt O

    Great experience dealing with Kenny and Mitch. I have dealt with different dealerships in the past who were unwelcoming and pushy. At Serpa, it was a whole different experience. Both were friendly and upbeat and made the whole experience fun! Very satisfied with my new vehicle and how hard they worked to negotiate a fair price. Will definitely be returning [...]

  • Dan

    I purchase a new 2020 Grand Cherokee for Serpa Chrysler. The dealership staff was great. Adam B, the sales person, was awesome. He new everything about the vehicle. He was very helpful and polite. He made sure that he was able to get me the vehicle I wanted. He answered all the questions I had and made me feel like a new member to the Serpa family. [...]

  • Phil Barton

    Would like to thank Adrian and service staff , needed service & got my fixed up , were very respectful as far as my health & safety , car was wiped clean . Very respectful thank you

  • Shanti Boodoo

    very good service . it didn't take long for the oil change and I trust them with my vehicle

  • Cyril Pius

    Excellent experience at Serpa. Peter was extremely helpful, courteous and precise about the service needed. He is the kinda guy every Service department needs! Definitely sticking to Serpa for all future support.

  • Fayetta Law

    First come to Serpa for service. Peter was great, very nice. Explain things to me very clearly.

  • david burke

    Sam (sales) is really great and knowledgeable and understanding to what I was looking for in a car Mitch (senior manager) is really great at sweeting and sealing the deal and understanding my needs in price from dealing with both them it really made me feel more comfortable and confident in my purchase and definitely I will be recommending people to [...]

  • Sharmila Mani Shanmuganathan

    Excellent Customer service! 30 mins Oil change. Great service..

  • Qurat Saad

    Bought used Dodge Journey a few days back, the car is running well. The car is clean and nice. The dealing with the salespersons Wayel, Caleb and Mitch was amazing, they were very friendly and understand the customers. They deal with us in a very polite and respectable way. I got a great deal. I also bought extra comprehensive warranty (Engine, power [...]

  • Duke

    I thank you for Adrian - Service Manager and all of his Staff for the Job well done. From Customer Service - Peter and the Service Mechanics. Keep it up. Professionalism and High Quality of Customer Service has been rendered. I reiterate, THANKS A LOT ADRIAN AND STAFF FOR THE JOB WELL DONE. To those I may have wronged, I ask forgiveness To those I may [...]

  • Franklin Bishop

    I have purchased many vehicles with Serpa Chrysler Dodge Jeep Ram and have had excellent service. It doesn't matter what the issues are. I am taken in right away. Very friendly atmosphere and very polite employees, which is why I return as many times as I do. Many thanks to Serpa Chrysler.

  • constance123

    R. Charles... We purchased our 2016 Dodge Grand Caravan at Serpa Chrysler as of mid-December 2019 with Sam the friendly customer service and courteous salesperson. The financial advice we were given by Mitch was beyond our expectations. Most importantly the service they provide you after the sale is what they pride themselves on, especially Adrian Service [...]

  • Aydens Science lab

    Went to Serpa to get an oil change and alignment done on my 2018 dodge caravan! Adrian and his team took great care of us and we’re amazing! I am defiantly going there for every oil change and I recommend serpa to anyone!!! Thanks again!!

  • arghwan ebrahimi

    Greatest service I’ve ever received from a car dealership. Sam Kalam and Mitch Cadesky made us feel right at home. They were able to help us find an amazing car that met all the needs for our family at a great price. Definitely will recommend to friends and family. Once again, Thank your for you all your help.

  • All Stars Construction

    Adrian @ service helped out a lot and takes care of his clients and the vechiles, very impressed with his professionalism and knowledge. Definitely recommend this place.

  • Andy Zwolinski

    The team at Serpa are simply fantastic. Professional, honest and a real pleasure to deal with. Overall it was just a fantastic experience!!!!!!

  • Andy Zwolinski

    I just purchased a 2019 Ram and what a fantastic experience. It was refreshing to have honesty, sincerity, professionalism and genuine personal service. I have dealt with many dealerships in the past but Serpa brings a real meaning with the word family to the car dealership experience.

  • Christine Pugliese

    Having attended other Chrysler dealerships first, we ended up at SERPA and our experiences were night and day. At SERPA we were not pressured to buy or upgrade. We felt valued and respected and the sales team listened to our needs. We have no hesitation in recommending SERPA.

  • Mari

    I highly recommend Serpa to everyone! I wish I could give more than just 5 stars. Mitch and David are absolutely amazing. Their service was absolutely outstanding and I’m highly satisfied with my car purchase. It was so easy to trust Mitch and David. They did their best to make me happy. Thank you Mitch, David and everyone at Serpa.

  • Charmaine Rochester

    I don’t always enjoy the dealer experience for maintenance, however this location was pretty good, Peter seems quite genuine and he kept his promise and was very easy to talk to.

  • Kelly Cameron

    Wanted to thank Adrian and his staff - I was going out of town - walked in needed an oil change , they were very accommodating - got me in and out . Very professional - thank you & Happy New Year

  • Stefania Bazylewicz

    Very satisfied with the service. All needed repairs were done thoroughly and in a timely manner. Knowledgeable service personnel. Very friendly and approachable. Thank you!

  • Alla Shahbaz

    Came by recommendation. We deal with Chrysler/Dodge for hust about 20 years now. Senior dealership manager, Mitch, is truly the person to have business with - calm, with a huge sense of humor, super knowledgeable and, unlike others we dealt with before, instead of being pushy, he actually makes suggestions that benefit us as his customers. Definitely [...]

  • Eddie Cruz

    Courteous and efficient service. No hassle. Great free coffee too!!

  • Mary L. Viveiros

    They are very welcoming, low pressure and knowledgeable. They take the time to listen to your input and are prompt with their work and share their point of view with you. I have never been disappointed.

  • Daniel Mercado

    Quality of job done well, time of waiting for the service, reasonable. Great job Serpa from now on all my car maintenance needs I’ll done it here at Serpa thanks.

  • Sandy C

    Just bought my first JEEP Chrysler product and I couldn’t be happier with my choice of car and dealership. Sam, Kenny and Mitch all made this purchase a memorable experience and I would recommend this dealership to anyone and would go back to purchase here in a heartbeat! Thanks guys for all your help! Loving my JEEP!

  • Lesley Chang

    My sales David at this dealership deserve this review with his very patient, detailed and professional service.

  • artak sarkisian

    Great experience with Serpa Chrysler at Cowdray crt. Very friendly and competent staff. Personal thanks to Guenther.

  • great friendly and fast efficient service. I will definitely be back for all of my service. Peter was amazing.

  • T. Stone

    My first purchase with Serpa since they took over from 401-Kennedy. Was looking for a new car for my wife when she noticed a new Ram 1500 Warlock. Took it for a test drive with Caleb Trow, our salesman. I was hooked. Treated fairly on our trade ins, Kenny Rodrigues and Mitch Cadesky were very helpful. The day I took possession of my vehicle, Caleb provided [...]

  • Joe Med

    I’m a new Jeep owner and I’ve been there a couple times for oil changes and so far the customer service has been great. Turn around time was also acceptable. This is my new shop.

  • Angela Potter

    Friendly, courteous. Couldn’t be happier with our 2019 Dodge Ram purchase! Sam and Mitch were awesome!!!!!! AKA.....Jennifer 😁

  • kenden hirota

    Sam, and Mitch took care of all the details, friendly knowledgeable staff is always a big help when purchasing a new vehicle. Thanks guys

  • Angela Potter

    Friendly, courteous. Couldn’t be happier with our 2019 Dodge Ram purchase! Sam and Mitch were awesome!!!!!!

  • Muskaan Khan

    Extremely patient sales team. They do not try to force their choice at all. A special thanks to Caleb.

  • Phil Vania

    In and out in a flash. Fast and efficient service and free coffee to boot. Service reps are polite and professional.

  • Chan Kignor

    Amazing service. My car engine was very noisy. They helped to fix the engine belt. Good technology and very quick. I'm very enjoy my Wrangler now. Thank for their help.

  • Michael Weber

    This has been the easiest car buying experience ever! Caleb Trow is the most professional and friendly sales person you could meet. His leadership team of Kenney and Mitch made sure that everything went smoothly, and as promised. They even went to the effort to introduce the owner of the dealership! Thank you [...]

  • jeganath jega

    It was a great help of the salesman Sm & the management @ Serpa, where I exchanged my 2015 Grand Cherokee limited to a 019 Grand Cherokee limited X 5.2l engine 8 cylinder, the service was excellent and I would recommend my friends & families

  • Asma Khan

    My mom went in earlier this month to look for a new car and she was very pleased with how kind and helpful the employees were at this dealership! Sam Kalam was the associate who had spent his time assuring that she found a car that she loved & was fit for her. He was very patient and understanding of what she was looking for and was able to find [...]

  • Victor P

    I went in to look at a used vehicle and was treated with the same level of attention as someone looking to purchase new. Sam, Kenny and Mitch treat you with a level of respect and care that I'm quite frankly surprised to see these days. They did not pressure me and were very accommodating addressing all of my requirements. I've been to many dealerships [...]

  • Marco Vita

    Mitch and his team have been great to us. Doing extra effort to make their customers happy. I'm glad we went to Serpa. Thanks a lot Mitch and your team! I can say that best Serpa Chrysler dealer in GTA. - Jeep Cherokee 2019

  • kamal ebrahimi

    My family was very pleased to have David Liu as our sales guide and he was very helpful to get us something safe for our family .And for the rest of the staff they treated us like family and we will always be coming back to them

  • alexandra sahoye

    The staff was friendly and Knowledgeable.

  • Michele Franco

    I went to ask for information about a grand caravan and the same day closed the deal. Excellent and professional service, 100% recommended. Thanks Kenny and Sam

  • Marshall Pihulyk

    Sam Kalam was friendly, no pressure, sincere and interested in what I wanted, will send friends to him

  • Tara Mcgrath

    Fantastic service!! Caleb was very knowledgable, helpful and answered all of our questions! Kenny and Mitch were professional and all transactions went smoothly. We love our vehicle!! Thank you!

  • Francesco Carbone 2 years ago

    These guys are awesome! Fantastic customer service. I’m loving my new 2019 Dodge Ram 1500. Kenny is a pro!

  • Megan Fiorante 2 years ago

    Just purchased a dodge Durango RT. Kenny was great and a big help. Very happy with our purchase and service. Thanks.

  • Cameron Mulholland 2 years ago

    First time buying a car from a dealership and it couldn't have been any easier. Kenny was very helpful and answered all my questions even when i emailed late at night. the customer service there is beyond great. thank you for a smooth and easy transition into my new car! HIGHLY recommend this dealership

  • Roger Munshaw 2 years ago

    Great job by the Serpa team, AJ kept me informed throughout the repair process and I got my truck back in great condition and with a complimentary truck wash! Thanks Team

  • Chris Caron 2 years ago

    I have purchased a few car recently from Serpa and I can’t express the friendly helpful and welcoming staff who have made my relationship honestly the best ever. Matt, Richard, Chris, Tyler are exceptional team. Look forward to dealing with the boys again soon.

  • Syed Amir Shahzad 2 years ago

    The staff was professional and courteous. Paperwork was smooth. Got my Dodge Grand Caravan out in no time. Thanx Guys!

  • Diana Zung 2 years ago

    They were fast in finding out the issues and promptly let me know. The staff are courteous and helpful. I have no problem at all with my car after the repair. By the way, thanks for the free oil change. It saved me money and time.

  • Chi Quach 2 years ago

    Brought my Jeep to Serpa today. Everything went smoothly. Courteous, no pressure, professional services from AJ and Dave. Complimentary car wash was appreciated. Will come back next time.

  • Frank Polsinello 2 years ago

    Stefano Serpa is simply amazing! He is responsive, communicative, and quick. I reached out to Stefano about getting my new truck and within the hour, I had everything that I needed to purchase it. This just shows you the level of care and attention that Stefano has for his clients. I could not be any happier with Stefano and the Serpa Chrysler. They [...]

  • Marija&Mike 2 years ago

    Mitch and Mickey made the process extremely easy and quick for us. We traded in our car and got our new truck within a few days. Thank you for the amazing hospitality and professionalism! You guys were great. We will definitely be returning in the future From one M&M to another .. thank you once again Marija&Mike