I emailed Kenneth(Ken) on a Saturday regarding a Grand Cherokee and a Charger I saw on Auto Trader and he responded right away with the answers I needed. A week later I came to Serpa Chrysler and Ken remembered my email and we looked at both the Jeep and Charger. I chose the Charger and we did the paperwork up. Mitch the finance manager answered my numerous questions processed, filled out the paperwork with efficiency and lots of humour. Great experience all around.